Maximizing the Impact of Your Leadership 360 Feedback

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Maximizing the Impact of Your Leadership 360 Feedback

Receiving a Leadership 360 report is not just a milestone, but a transformative moment in your professional journey. Having worked with numerous leaders and delved into empirical studies on the impact of self-awareness through feedback, I can attest to the profound power of this tool when approached with the right mindset.

The Gift of Feedback

First and foremost, it's crucial to view your 360 report as a rare and precious gift. Your colleagues and team members have invested their time and energy to provide you with valuable insights into your leadership style, strengths, and areas for growth. This feedback is a unique opportunity to see yourself through the eyes of others and gain a more comprehensive understanding of your impact as a leader.

Qualitative and Quantitative Insights

Your 360 report likely contains both qualitative and quantitative feedback. The quantitative data provides a measurable snapshot of your performance across various leadership competencies, while the qualitative comments offer context and specific examples. Both types of feedback are valuable and should be considered in tandem.

Studies have consistently shown that leaders who actively seek and reflect on feedback demonstrate higher levels of self-awareness, which correlates with improved team performance, better decision-making, and enhanced overall leadership effectiveness.

Focusing Your Development Efforts

While the temptation to address every area in your report may be strong, research suggests that focusing on 2-3 key competencies provides a clear and guided path to significant improvements. Here's how to approach this:

1. Identify patterns: Look for themes that emerge across both quantitative ratings and qualitative comments.

2. Consider impact: Which competencies, if improved, would have the most substantial positive effect on your team and organization?

3. Leverage strengths: The most impactful growth sometimes comes from further developing an existing strength.

Once you've selected your focus areas, it's time to dig deeper. Seek additional feedback from trusted colleagues to gain more specific insights into these competencies. This targeted approach allows for a more nuanced understanding and lays the groundwork for effective development planning.

Crafting Your Professional Development Plan

You're ready to create a professional development plan with your focus areas identified and supplementary feedback gathered. This plan should be:

1. Specific: Clearly define what success looks like for each competency.

2. Actionable: Include concrete steps you'll take to improve.

3. Measurable: Determine how you'll track progress.

4. Time-bound: Set realistic timelines for achieving your goals.

Share this plan with your manager, mentor, or coach. Their input can help refine your approach and ensure alignment with organizational goals. Moreover, sharing your plan demonstrates your commitment to growth and can foster valuable support for your development journey.

Productive vs. Counterproductive Responses

To make the most of your 360 feedback, it's essential to approach it with the right mindset. Here's a contrast between common counterproductive responses and more effective alternatives:

Counterproductive:

• Dismissing feedback as inaccurate or biased

• Focusing solely on negative comments

• Attempting to identify who said what

• Becoming defensive or making excuses

Productive:

• Expressing gratitude for the feedback

• Looking for patterns and themes across all comments

• Focusing on actions and behaviors, not personal attributes

• Seeking clarification and additional examples to deepen understanding

The Path Forward

Remember, self-awareness is an ongoing journey. Your 360 report is not a final judgment but a snapshot in time and a tool for growth. Leaders who embrace this feedback and commit to continuous improvement often report increased job satisfaction, better relationships with their teams, and enhanced overall performance.

As you progress, maintain an open dialogue about your development efforts with your colleagues. Regularly solicit informal feedback to gauge your progress and adjust your approach. This ongoing commitment to growth benefits you as a leader and sets a powerful example for your entire team.

By approaching your Leadership 360 report with openness, focus, and a commitment to action, you're positioning yourself for significant personal and professional growth. Embrace this opportunity, and watch as your enhanced self-awareness translates into more effective and impactful leadership.

Courage in Leadership: Mastering the Art of Upward Feedback

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How One Leader Overcame His Fears to Address Crucial Issues

As leaders, we often find ourselves in situations where we need to provide feedback - not just to our direct reports but also to our superiors. This upward feedback can be particularly challenging, as it requires courage, tact, and a delicate balance of respect and honesty. Austin, a manufacturing plant manager at a large automotive plant, recently faced such a dilemma when he needed to address his boss's negative comments about hourly workers.

Austin's situation is not uncommon. Many leaders struggle with giving feedback to their superiors, fearing potential repercussions or damaging the relationship. However, these crucial conversations, when handled thoughtfully, can lead to positive outcomes, fostering team morale, productivity, and organizational culture.

So, how can leaders overcome their fears and effectively provide feedback to their bosses? Here are some key strategies:

1. Gain clarity: Before initiating the conversation, ensure you clearly understand the issue at hand. Austin reflected on specific instances where his boss's comments were problematic, allowing him to articulate the situation more effectively.

2. Use a structured approach: Employ a feedback model like SBI (Situation, Behavior, Impact) to frame your message. This helps keep the feedback objective and focused on specific behaviors rather than personal judgments.

3. Practice and prepare: Rehearse your feedback alone or with a trusted colleague or coach. This can help you refine your message and boost your confidence.

4. Choose the right time and place: Timing is crucial when delivering feedback. Find an appropriate moment when your boss will likely be receptive and not rushed or stressed.

5. Ask for permission: Start the conversation by asking if it's a good time to share observations or feedback. This shows respect and allows the recipient to be mentally prepared.

6. Focus on the impact: Clearly articulate how the behavior affects you, the team, and the organization. Austin realized that his boss's negative comments were demotivating other team members and potentially harming the company's culture change efforts.

7. Offer solutions: Come prepared with suggestions for improvement or alternative approaches. This demonstrates a constructive mindset and shows you're committed to finding solutions.

8. Be open to dialogue: Feedback is a two-way street. Be prepared to listen to your boss's perspective and engage in a meaningful conversation about the issue.

9. Follow up: Discuss progress and any changes observed after the initial conversation. This reinforces the importance of the feedback and shows your commitment to ongoing improvement.

While giving feedback to your boss can be daunting, it's an essential skill for effective leadership. By addressing issues head-on, you contribute to a more positive work environment and demonstrate your commitment to the organization's success.

Austin's journey reminds us that growth often lies outside our comfort zone. As he prepared to have this crucial conversation with his superior, he faced his fears and took a significant step in his leadership development. By modeling the behavior of giving constructive feedback, Austin set an example for his team and contributed to a culture of open communication.

Remember, providing upward feedback isn't about criticism; it's about you, as a leader, fostering a culture of continuous improvement and mutual respect. Your role in this can strengthen relationships, improve organizational effectiveness, and showcase your leadership capabilities when done thoughtfully and professionally.

So, the next time you find yourself hesitating to give feedback to your boss, remember Austin's experience. Take a deep breath, prepare thoroughly, and step forward with confidence. Your courage to have these difficult conversations may catalyze positive organizational change.

For more Insights articles on leadership, coaching, and mentoring, visit www.advance.net/insights. If you prefer Podcasts, listen to our latest episode of Mentor Leadership.

Enjoy your next feedback conversation!

The Gift of Gratitude!... Strategy to Minimize Stress!

Thanksgiving week is one of my favorite times of the year. It invites an opportunity to reflect, spend time with our dearest people, and give thanks. I say this with the understanding that the holidays can bring their own stress as well in complicated family relationships and the ever-increasing advertising pressure to distract us with Black Friday deals of things that we want but may not need. Let’s keep our perspective a little higher and not allow anything to rob us from the real gift of the season. As we enter this week, let us be reminded of the gift of gratitude.

Giving gratitude will strengthen your priority relationships!

Gratitude is a discipline. It requires mental space, intentionality in reflection, and some honesty with your own heart. When your emotions get the better of you, gratitude will ground you. We all face disappointments, unmet expectations, and failed commitments. Our hurt can range from heartburn to heartache. There’s a weight to the significant issues in life, work, and relationships. Left unchecked the issues may leave us unguarded and vulnerable.

Upon my own reflection, since last Thanksgiving, I have privately met with 50+ leaders for 360 feedback reviews. These private coaching sessions include a report that gives specific feedback to the leader from 5-20+ professional and personal colleagues who have given responses to their 360 assessment. The feedback comes in 3 ways. As you can imagine there are insights to help strategically define how a leader may develop. Next, there are perception gaps they need to close such as blind spots or hidden strengths. Finally, they include specific affirmations that are encouraging. The formal assessment gives written language to strengthen a leader from the inside out. It’s the gift of written gratitude!

A recurring theme in all these reviews are the effects of stress. The need for strengthening represents the possibility that something is weak, vulnerable, or unhealthy. It’s a threat to your welfare. After the push of a deadline, fiscal quarter, or semester we can be exhausted. We need recovery because our reserves are spent. We are the weakest when exhausted and stressed.

It’s impossible to be stressed and grateful at the same time.

As I work with my leaders, I continue to test this theory. It’s a discipline of focusing on what’s good instead of drifting to the worry of what’s not. For many leaders, dealing with the issues of performance, energy, and engagement reflect the long-term effects of stress. It can be chronic. Stress is specific and situational how it impacts each of us. The research from the book  Choke, which evaluates students, athletes, and high achieving leaders, gives evidence of how stress affects our brain chemistry and our abilities to perform. As a runner, I often refer to stress as mental lactic acid. We’ve got to get it out of our system or it will break us down robbing our natural strengths. Gratitude will cleanse your system of stress faster than you think. Let me suggest one timeless and timely practice.

Keeping a journal captures your words of gratitude

For 25 years, I’ve kept a journal. It’s a daily practice of reflection to ground my day. Suggesting journalling may seem commonplace, but for some, it's a first-time idea or practice. After my 360 coaching sessions, I encourage leaders to start a gratitude journal. It can begin with drafting a written response to the participants who contributed to the 360. It’s a specific way of saying thank you for speaking into my leadership. The formal feedback invites the informal sincere response. In a statement it captures, “Thank you for responding my 360, I learned in my report that I need to grow in this specific way..., I’ve committed to focus on developing as a leader in this area…, you’ve helped me get started.” Imagine for a moment if you shared this response with your manager, peers, direct report, friends, or family. What would be the impact?

Everyone values specific and sincere appreciation

Remember gratitude is a discipline and the work has a reward. I’ve heard first hand the process has been life-defining for some leaders. A gratitude journal is a place to capture specific statement, comments, even questions. It’s your private place to clarify your thinking before you share. Imagine if you took the time to write down who are the key relationships and how you are grateful for their role in your life.

How may gratitude strengthen you and the health of your relationships?

As you enter into Thanksgiving week get started capturing what you’re grateful for this Thanksgiving. Once it’s written down then you’ll be ready to give thanks at your next opportunity. That may be the real gift of this season.

Happy Thanksgiving!

*Here are my leather journals written over a 3 year period. I also recommend Moleskins if you like to keep it simple. My personal favorite that I use today is from Oaks of Wisdom, my wife’s hand-drawn journals. Enjoy!